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Immediate action required to avoid Card cancellation
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Customer ID: ${Var2}
Reference Number: ${Var3}
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Immediate action required
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Dear Cardmember,
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We’ve sent you multiple reminders requesting you to validate your Know Your Customer (KYC) details. Please note that if these details aren’t validated within 30 days from the date of this communication, your American Express® Card(s), including any Supplementary and Corporate Card(s), will be cancelled.
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In line with regulatory requirements, the KYC currently linked to your account could not be validated with the issuing authority. As a result, your Card(s) remains suspended.
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How to validate your KYC
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Log in to your Amex App or Online Card Account and tap “Start Re- KYC” on the pop-up.
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Review your KYC details to ensure they’re accurate.
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If there are no changes, submit your confirmation.
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If updates are required, select “Edit” and follow the next steps.
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Please note, if you haven’t registered your Card Account for Online Services, click here to register.
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To continue enjoying the benefits of your Cardmembership, please validate your KYC details as soon as possible to reactivate your Card.
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Click here for Video KYC FAQs.
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Video KYC is available between 8:30 am - 9:00 pm, on all days excluding public holidays. Please keep your PAN card and a valid photo ID ready before you begın.
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We’re here for you
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Call us at 1800 180 1188 or +91 124 2801188
Operating hours: 8:30 am – 5:00 pm, all days excluding public holidays
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GET MORE FROM AMERICAN EXPRESS®
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INDIA'S MOST TRUSTED CREDIT CARD BRAND, 11 YEARS IN A ROW, ACCEPTED BY OVER 4.9 MILLION MERCHANTS
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As per 2015, 2016, 2017, 2018, 2019, 2020, 2022, 2023, 2024, 2025 and 2026 Brand Trust Report in India by TRA Research (A Comniscient Group Company)
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You are receiving this email because you are an American Express® customer. This email was sent to Customer ID ${Var2}.
We are unable to accept incoming emails to this
address. For details on our email practices, view
our Privacy
Statement.
Regd. Office: Metropolitan – Saket, 7th Floor, Office Block, District Centre, Saket, New Delhi – 110 017
®
Registered trademark of American Express Company.
©
2026 American Express. All rights reserved.
SFEKYC008
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